Shipping & Returns
Shipping Policy
STANDARD SHIPPING
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Standard shipping includes order processing, packaging and curbside delivery. Shipping windows can take up to 15 business days from when the order leaves our California warehouse to the final shipping destination.
WHITE GLOVE SHIPPING
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White Glove Delivery includes order processing, packaging, in-home delivery, assembly and packing removal. We carefully curate and work with White Glove shipping companies within your state. As such delivery windows can take up to 15 business days to our White Glove delivery partner's warehouse and they will arrange an appointment with you. If you are considering a return or there are any concerns with your product, please retain your packaging.
WAREHOUSE PICKUP
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We are located in Irwindale, California and we would be happy to arrange a self-pickup at our warehouse. Please schedule an appointment with our warehouse team and we will be able to prepare your order within 48 hours.
Final Sale (Warehouse Sale Products):
All warehouse sale items are final sales. No warranty coverage, returns, exchanges, or price adjustments.
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Return & Exchange Policy
We offer a 7-day return policy. If you are not satisfied with your purchase for any reason, you have up to 7 days from the date of delivery to contact us and submit the return form regarding the return of your item(s). Please contact us to initiate a return and our team will be able to provide all the details to help you get the return process started. We will arrange the pickup of your return shipment. You may also arrange your own return shipping if you prefer. For all returns, items need to be received at our warehouse within 21 days of submitting your return request.
*Please note that Forward Furniture is not responsible for any losses/damages during the return shipping process and we recommend insuring your shipment for peace of mind.
To ensure a successful return, please make sure that your item(s) is in as-new condition and shipped securely in its original packaging. If you do not have the original packaging on hand, there will be an additional repackaging fee charge. We strongly encourage you to keep your packaging for 14 days in case you decide to return your order.
Your order will be inspected by our team once it arrives at our warehouse. Provided it is in as-new condition, we will issue a refund less the outbound and return shipping fee (and if applicable, repacking fees and a 20% Restocking fee for Made To Order Items). Please note that both outbound and return shipping comes directly from our carrier. For return shipping fees, the cost varies depending on your shipping location and item(s) ordered and is quoted by the third-party shipping carriers we work with. No return shipping fee will be applicable if you choose to arrange your own return shipping. White glove delivery service charges are not refundable.
At Eternity Modern, we take great pride in the quality and craftsmanship of our furniture, and thus we also accept returns for made-to-order items. Please note for all made-to-order items, a 20% restocking fee in the form of store credit will be applicable.
Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.
We do not accept any returns or exchanges on COM orders. All items marked as final sale/warehouse sale and showroom samples are also non-refundable and non-exchangeable.
Contact us at forwardhomecollection@gmail.com to get more information.